Terms of service

Physician Assist Pro Fulfillment Policy for Credit Card Payments via Stripe®

This Fulfillment Policy outlines the terms and conditions related to payments, delivery of services, cancellations, and disputes for credit card payments processed via Stripe® for services provided by Physician Assist Pro LLC (“Physician Assist Pro,” “we,” or “us”).

 
Terminology
“Client,” “you,” and “your” refer to the healthcare provider or entity receiving services from Physician Assist Pro.
“Company,” “we,” “us,” and “our” refer to Physician Assist Pro LLC.
“Virtual Clinical Support Services” refers to remote scribe services, charting, transcription, and other virtual assistance provided through independent contractors (“Clinical Support Specialists” or “Virtual CSS”).
 
Service Delivery Policy
Physician Assist Pro facilitates Virtual Clinical Support Services between Clients and independent contractors located outside the U.S. (primarily in Pakistan). Services are delivered virtually through secure platforms based on client schedules and instructions.

Clients are expected to coordinate directly with assigned Virtual CSS to determine daily workflows and ensure continuity of service.

 
Payment and Billing
Services are billed biweekly, based on the actual hours of support rendered during the prior two-week period.
Clients are required to maintain an active credit card, debit card, or ACH payment method on file.
Physician Assist Pro automatically charges the stored payment method on a biweekly basis based on approved hours.
If a client does not dispute an invoice in writing within 14 days of the invoice date, the invoice is deemed accepted, and no refund or chargeback may be initiated thereafter.
All paid fees are non-refundable. Refunds will not be provided once services are rendered and billed.
 
Cancellation Policy
Either party may cancel services at any time by providing written notice.
Clients are responsible for paying all fees incurred up to the effective date of cancellation.
Physician Assist Pro reserves the right to suspend or terminate services for non-payment or failure to resolve billing disputes in good faith.
 
Return Policy
Not applicable. Services rendered are virtual, time-based, and non-returnable.

 
Dispute Resolution
If there is a disagreement regarding service quality or billing, clients should contact us immediately at [email protected]. While Physician Assist Pro is not liable for the acts of independent Virtual CSS, we will attempt to mediate any disputes or reassign support if necessary.

Any disputes raised after 14 days of the invoice date are contractually waived and not eligible for resolution or refund.

 
Limitations of Liability
Clients acknowledge that Physician Assist Pro is not liable for:

Errors or omissions in Transcription Reports or documentation,
Compliance failures related to HIPAA or HITECH by the Virtual CSS,
Damages exceeding three times the amount paid in the 30 days preceding the incident.
 
Contact Information
If you have questions or complaints about this Policy, please contact:

Physician Assist Pro LLC
1S443 Summit Ave #203
Oakbrook Terrace, IL 60181
Email: [email protected]
Website: www.physicianassistpro.com